Kakoli's

Collection

Traditional Assamese Jewellery

EST. 2019
Kakoli's Collection

Frequently Asked Questions

Everything You Need to Know

Find answers to common questions about our products, ordering process, shipping, and more.

  • Yes, every piece in our collection is handcrafted by skilled artisans from Rontholi, Nagaon. Each design is rooted in centuries-old Assamese jewellery-making traditions.

  • We use high-quality silver, gold-plated silver, brass, and copper. Each product listing specifies the exact material used. All materials are tested for quality and safety.

  • Visit our Custom Orders page and fill out the form with your design preferences, budget range, and timeline. Our team will contact you within 48 hours for a consultation.

  • We accept returns within 7 days of delivery for unused items in original packaging. Custom-made pieces are non-returnable. Visit our Returns page for full details.

  • Orders are shipped within 2-3 business days. Standard delivery takes 5-7 business days across India. Free shipping on orders above ₹5,000.

  • Currently, we only ship within India. We are working on expanding to international shipping in the near future. Stay tuned for updates!

  • Once shipped, you will receive a tracking number via email. You can also track your order from the My Orders section after logging in.

  • Absolutely! We specialize in custom pieces. Whether it's a bridal set, a gift, or a personal design, our artisans can bring your vision to life.

  • We accept UPI, credit/debit cards, net banking, and popular wallets through our secure Razorpay payment gateway. Cash on Delivery is available for select locations.

  • Store pieces separately in the provided box, avoid exposure to water and chemicals, and clean with a soft dry cloth. Visit our Care Guide for detailed instructions.