Frequently Asked Questions
Everything You Need to Know
Find answers to common questions about our products, ordering process, shipping, and more.
Yes, every piece in our collection is handcrafted by skilled artisans from Rontholi, Nagaon. Each design is rooted in centuries-old Assamese jewellery-making traditions.
We use high-quality silver, gold-plated silver, brass, and copper. Each product listing specifies the exact material used. All materials are tested for quality and safety.
Visit our Custom Orders page and fill out the form with your design preferences, budget range, and timeline. Our team will contact you within 48 hours for a consultation.
We accept returns within 7 days of delivery for unused items in original packaging. Custom-made pieces are non-returnable. Visit our Returns page for full details.
Orders are shipped within 2-3 business days. Standard delivery takes 5-7 business days across India. Free shipping on orders above ₹5,000.
Currently, we only ship within India. We are working on expanding to international shipping in the near future. Stay tuned for updates!
Once shipped, you will receive a tracking number via email. You can also track your order from the My Orders section after logging in.
Absolutely! We specialize in custom pieces. Whether it's a bridal set, a gift, or a personal design, our artisans can bring your vision to life.
We accept UPI, credit/debit cards, net banking, and popular wallets through our secure Razorpay payment gateway. Cash on Delivery is available for select locations.
Store pieces separately in the provided box, avoid exposure to water and chemicals, and clean with a soft dry cloth. Visit our Care Guide for detailed instructions.